STORE POLICY
Welcome to The Wellness Box UK
Situated at 203 - 213 Mare Street, London, E8 3JS, The Wellness Box UK is proud to offer an array of uniquely curated wellness boxes designed to enhance your journey towards better health and well-being, accessible through our dedicated website.
OVERVIEW
By engaging with our site and/or making a purchase, you consent to adhere to our "Service" terms and conditions, inclusive of all additional policies linked or available via hyperlink. These terms apply universally to all users. We encourage you to thoroughly review these terms prior to utilizing our services. Disagreement with any terms prohibits site access and service usage.
ONLINE STORE TERMS
Your agreement to these terms affirms you are of majority age within your jurisdiction, allowing any minor dependents to utilize this site under your supervision, and prohibits the use of our services for any illegal purposes or in violation of local jurisdiction laws.
DELIVERY TIMES
Delivery for one-time purchases is projected between 5 - 7 business days, including Saturdays. Subscription box deliveries are scheduled between the 1st - 7th of every month, with those subscribing mid-month receiving their box within 5 - 7 days of subscription. UK deliveries are facilitated by DPD, while international orders are handled by DHL. An expedited 2-3 day delivery option is available at an additional charge. Delivery updates will be communicated via email or text.
RETURNS, REFUNDS, AND DAMAGES
For any concerns regarding missing or damaged items, please contact us at info@thewellnessboxuk.com within 14 days of receipt. Damaged items should be reported with accompanying photos and returned within 14 days in their original, unused condition and packaging. Change of mind returns are not accepted. Return shipping costs are non-refundable.
SUBSCRIPTION MANAGEMENT
Subscriptions can be managed within your account for cancellation, requiring a 28-day notice prior to the next billing cycle. Ensure shipping details are current and confirmed with us prior to the next dispatch. Subscriptions are non-refundable post-shipment.
PRODUCTS OR SERVICES
Our offerings may vary each month as they are mystery boxes and may include repeat products. While we strive for accurate product representation, actual colors and images may vary.
BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order and require up-to-date and accurate account information for all transactions. Direct Debits are processed on the 25th of each month. New subscriptions placed post-25th are billed immediately, with subsequent billing occurring on the 25th of the following month or the current month if within the same billing period.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Content transfer may occur unencrypted and traverse various networks.
ACCURACY OF INFORMATION
While we aim for precision, we cannot guarantee that all information on our site is current, complete, or accurate. The site may also host historical data for reference.
MODIFICATIONS TO SERVICE AND PRICES
Prices and services are subject to modification without prior notification. We hold no liability for any alterations, suspensions, or discontinuation of the Service.
CUSTOMER RESPONSIBILITY
Some products may not be suitable for everyone due to potential allergies. It is the customer's responsibility to read each product's ingredients. The Wellness Box UK accepts no responsibility for any allergic reactions or damages incurred.
OPTIONAL TOOLS
We may offer access to third-party tools without any warranty, representation, or endorsement of their effectiveness. Your use of these tools is solely at your risk and discretion.
THIRD-PARTY LINKS
We are not liable for the content or accuracy of third-party websites linked from our site.
USER COMMENTS AND FEEDBACK
We reserve the right to utilize comments and feedback for any purpose, without the obligation to maintain confidentiality or offer compensation.
PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
ERRORS AND OMISSIONS
We reserve the right to correct inaccuracies or omissions and to update or cancel orders if any information is found to be inaccurate.
PROHIBITED USES
Using the site for unlawful purposes or to solicit unlawful acts, or to violate any laws, is strictly prohibited.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Our service is provided 'as is' without any guarantee of uninterrupted or error-free operation. We bear no liability for damages arising from the use of our service or products.
INDEMNIFICATION
You agree to indemnify The Wellness Box UK and its affiliates from any claims arising from your violation of these Terms of Service or any law.
GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales.
CHANGES TO TERMS OF SERVICE
We reserve the right to modify these Terms of Service at any time. It is your responsibility to check for updates.
CONTACT INFORMATION
For questions regarding these Terms of Service, please contact us at