SHIPPING & RETURNS
MAINLAND UK DELIVERY
Order Timing: Place your order before 12pm from Monday to Friday or before 10am on Saturday, and we will dispatch your order the next working day, excluding Sundays.
DPD Tracked Delivery Options:
3 - 5 days for delivery: £12.99
Lounge Members will be charged £9.99 for delivery.
While we strive to ensure your order reaches you within the specified delivery times, please be aware that factors beyond our control can affect delivery. In cases where your order hasn't arrived within 7 working days from dispatch, DPD considers the package lost, allowing us to send a replacement for both subscription and one-off purchases or offer a refund for one-time purchase boxes. Any delivery delays will be communicated by DPD via text or email.
Please ensure the shipping address provided is accurate. Incorrect or incomplete addresses, or unavailability at the time of delivery, may lead to delays.
Orders placed over Bank Holiday periods will be dispatched the next working day.
INTERNATIONAL SHIPPING
European Union: Post-Brexit, customers in Europe may be subject to additional local charges to receive goods. We advise checking with local customs authorities; any required fees must be covered by the recipient, and The Wellness Box UK cannot assume responsibility.
DHL Delivery: Estimated delivery time is approximately 12 - 20 working days.
Delivery Fees for international orders will cost £34.99 whether as a one-off or subscription order.
Currently available in:
Europe: Guernsey, France, Germany, Malta, Spain, Portugal, Italy, Austria, Norway, Netherlands, Denmark, Sweden, Greece, Switzerland, Belgium.
Outside Europe: USA, Canada, New Zealand, China, Australia, United Arab Emirates (Please include the PO Box).
For countries not listed, please contact us, and we'll assist further.
Additional Fees for Heavy Shipments: International shipments exceeding 5KG will incur additional shipping fees to facilitate the split shipment.
Customs Duties: Recipients are responsible for any customs charges incurred. Fees vary significantly by country and are determined by local customs authorities. These fees are unpredictable and vary per shipment.
For any queries or assistance with your order, please reach out to us directly.